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FREQUENTLY ASKED QUESTIONS
 
 
Q: HOW OFTEN DO YOU UPDATE YOUR SITE WITH NEW ITEMS?
A: WE TRY TO UPDATE STOCK ON A DAILY BASIS.



Q: DO YOU SHIP OUTSIDE THE UK?
A: YES WE SHIP WORLDWIDE.PARCELS ARE MOSTLY SENT AIRMAIL OVERSEAS



Q: HOW LONG WILL IT TAKE FOR MY ORDER TO REACH ME?
A: IF YOU USE AN ONLINE PAYMENT METHOD I.E PAYPAL, NOCHEX ETC.GOODS ARE DESPATCHED IMMEDIATELY (WITHIN 24 HOURS) OTHERWISE PLEASE ALLOW FOR CLEARANCE OF CHEQUES.

FIRST CLASS UK (NEXT DAY DELIVERY)

SECOND CLASS UK (USUALLY 2-4 WORKING DAYS)


AIRMAIL EUROPE (2-4 DAYS)

SURFACE MAIL EUROPE (2 WEEKS)


AIRMAIL OUTSIDE EUROPE (4-6 DAYS)

SURFACE MAIL OUTSIDE EUROPE (6-8 WEEKS)




Q: WHAT CONDITION ARE YOUR CLOTHES?
A: ALL OUR CLOTHES ARE HAND-PICKED AND FREE FROM EXCESSIVE WEAR (I.E NO PILLING, NO MARKS, NO TEARS OR RIPS, ALL GARMENT FASTENINGS CHECKED)

HOWEVER WE MAY HAVE DISCOUNTED DESIGNER AND HIGHSTREET LABELS WITH AN OCCASSIONAL FLAW, BUT THIS WILL BE MENTIONED IN THE ITEMS LISTING.

IF WE SAY AN ITEM IS NEW IT MAY BE NEW WITH TAGS OR NEW WITHOUT TAGS.





Q: WHAT IF MY SHOP PURCHASE IS UNSUITABLE?
A: NO PROBLEM!!

JUST CONTACT US WITHIN 48 HOURS OF RECEIPT OF GOODS TO DISCUSS EITHER EXCHANGE OR A SHOPCREDIT. PLEASE SEE OUR RETURNS POLICY FOR EXACT CONDITIONS.

IN THE UNLIKELY EVENT THAT YOU DISCOVER A FLAW THAT WAS NOT MENTIONED IN THE ITEMS DESCRIPTION, THEN WE MAY OFFER YOU EITHER A FURTHER DISCOUNT, FULL REFUND OR SHOP CREDIT PROVIDING YOU HAVE NOTIFIED US WITHIN 48 HOURS OF RECEIPT (ONLY APPLIES TO BUY IT NOW ITEMS/FIXED PRICE SHOP PRICES).

PLEASE NOTE AUCTIONS ON EBAY DO NOT QUALIFY FOR REFUNDS OR EXCHANGES.....ALL OUR AUCTIONS HAVE FULL DESCRIPTIONS AND MEASUREMENTS AND ALL THE START PRICES ARE SET LOW WITH NO RESERVES....




Q: CAN I RESERVE OR PUT A DEPOSIT ON AN OUTFIT?
A: TO AVOID DISSAPOINTMENT A PROMPT EMAIL FROM YOU WILL RESERVE ANY ITEM IN OUR WEBSITE STORE *FIXED BUY IT NOW* ITEMS FOR UP TO 48 HOURS, MARKED AS 'RESERVED' ON THE WEBSITE.WITHIN THIS TIME WE SHOULD RECEIVE PAYMENT CONFIRMATION TO SECURE THE SALE.



Q: I WOULD LIKE SEVERAL ITEMS, WILL YOU COMBINE THE POSTAGE/SHIPPING COSTS?
A: OF COURSE!

THE MORE YOU PURCHASE THE CHEAPER THE POSTAGE COSTS.
YOU CAN MIX AUCTION ITEMS WITH SHOP ITEMS WITHIN A 10 DAY PERIOD. (A DEPOSIT MAY BE REQUIRED TO SECURE GOODS)





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